Copal Tulum Hotel | Hotel in Tulum

| 8.8 (1000 Reviews) |  1 Bathroom
Zama Hotel | Copal Tulum Hotel

Hotel in Zama, Tulum

2 restaurants, 2 outdoor pools, and a full-service spa are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a health club, a bar/lounge, and a poolside bar are onsite.
Change of towels is available on request.
Copal Tulum Hotel offers 85 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and laptop-compatible safes. Memory foam beds feature down comforters and premium bedding. 43-inch Smart televisions come with satellite channels and Netflix.

Bathrooms include showers with rainfall showerheads, bathrobes, designer toiletries, and hair dryers. This Tulum hotel provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and ceiling fans. In-room massages, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.


2 outdoor swimming pools are on site along with a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Amenities

Air Conditioner
Parking
Pool
Designated Smoking Area
TV
Wheelchair Accessible
Balcony/Terrace
Accessibility
Sports/Activities
Bedding/Linens
Wellness Facilities
Spa
Restaurant
Bar
Toiletries
Guest Services
Entertainment
Breakfast
Barbecue/Outdoor Cooking
Child Friendly
Internet

Facility Overview

Bathrooms
  • Towels
  • Private bathroom
  • Bathrobes
  • Toilet paper
  • Soap
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Shampoo
  • Designer toiletries
Bedroom
  • Ceiling fan
  • Bed sheets
  • Premium bedding
  • Memory foam mattress
  • Air conditioning
  • Down comforter
  • Blackout drapes/curtains
  • Chef
  • Access via exterior corridors
  • Desk
  • In-room massage
  • Guidebooks/recommendations
  • Laptop-compatible safe
  • Restaurant dining guide
  • Laptop-friendly workspace
  • Soundproofing
Breakfast
  • Cooked-to-order breakfast available for a fee daily 7:30 AM–11:30 AM: MXN 360-360 per person
  • 2 restaurants
  • Room service available
  • 1 poolside bar and 1 bar
  • Free bottled water
  • Minibar
Parking
  • Airport shuttle on request
  • 24-hour roundtrip airport shuttle (surcharge)
  • Free secured, uncovered self parking on site
Accessibility
  • Wheelchair accessible (may have limitations)
  • Elevator
  • Elevator door width (inches): 39
  • Wheelchair-accessible pool
  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Activities
  • Snorkeling
  • 2 outdoor pools
  • Bicycle rentals
  • Bicycle tour information
  • 24-hour fitness center
  • Full-service spa
Entertainment
  • Netflix
  • Satellite channels
  • 43-inch Smart TV
General
  • Coworking space
  • Front-desk safe
  • Elevator
  • ATM/banking services
  • Spanish
  • English
  • Designated smoking areas
Guest Services
  • Soundproofed rooms
  • 2 outdoor pools
  • Daily housekeeping
  • Concierge services
  • Change of bedsheets (on request)
  • Luggage storage
  • Change of towels (on request)
  • Tour/ticket assistance
  • 24-hour front desk
Internet
  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi
Outdoors
  • Terrace
  • Garden
  • Pool sun loungers
  • Firepit
  • Deck or patio
  • Yard
Spa
  • Spa open daily
  • Facials
  • Body scrubs
  • Body treatments
  • Manicures and pedicures
  • Massage - prenatal
  • Massage - sports
  • Couples treatment room(s)
  • 2 treatment rooms
  • Massage - hot stone
  • Massage - deep-tissue
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Aromatherapy

Policies

Check-in
Check-in start time: 3:00 pm; check-in end time: anytime contactless check-in available early check-in is available for a fee early check-in subject to availability express check-in available minimum check-in age: 18
Check-out
A late check-out fee will be charged check-out before noon contactless check-out available express check-out available late check-out subject to availability
Child Policy
Children are welcome. rollaway/extra beds are not available.
Payment Policy
Fee for cooked-to-order breakfast: approximately mxn 360 to 360 per person airport shuttle fee: mxn 2500 per vehicle (one-way, maximum occupancy 3) airport shuttle fee per child: mxn 250 (one-way), (up to 17 years old) early check-in is available for a fee (subject to availability) late check-out is available for a fee (subject to availability) the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
No pets or service animals allowed

Cashless transactions are available extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards, debit cards, and cash this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room this property is professionally cleaned

Reviews

YOLANDA
Apr 19, 2026 03:50:15 AM
Review Score:   8
Summary: Beautiful place. Easy to get from the airport
See All Reviews

Room Arrangement

Room Info Facilities
Premium Apartment, 1 Bedroom, Private Pool, Garden View
Room Size: 1658 square feet m2
3 Twin Beds and King Sofa Bed
Premium Apartment, 1 Bedroom, Private Pool, Garden View

General

Electric kettle, Number of bedrooms - 1, Coffee/tea maker, Microwave, Room and bed type depend on availability check-in, Ping - 47, Number of living rooms 1, Private pool, Free cribs/infant beds, Kitchen, Garden view, Separate sitting area, Square feet - 1658, Bed count maximum 3, Square meters - 154, Bed count minimum 3
Luxury Apartment, 2 Bedrooms, Terrace, Garden View
Room Size: 1313 square feet m2
4 King Bed, Twin Beds and King Sofa Bed
Luxury Apartment, 2 Bedrooms, Terrace, Garden View

General

Bed count minimum 4, Electric kettle, Number of bedrooms - 2, Coffee/tea maker, Microwave, Room and bed type depend on availability check-in, Number of living rooms 1, Free cribs/infant beds, Kitchen, Ping - 37, Square feet - 1313, Garden view, Separate sitting area, Bed count maximum 4, Square meters - 122
Luxury Apartment, 1 Bedroom, Private Pool
Room Size: 969 square feet m2
3 Twin Beds and King Sofa Bed
Luxury Apartment, 1 Bedroom, Private Pool

General

Electric kettle, Square feet - 969, Number of bedrooms - 1, Coffee/tea maker, Ping - 27.23, Microwave, Room and bed type depend on availability check-in, Number of living rooms 1, Private pool, Free cribs/infant beds, Kitchen, Square meters - 90, Garden view, Separate sitting area, Bed count maximum 3, Bed count minimum 3
Deluxe Studio, 1 King Bed with Sofa bed, Terrace, Garden View
Room Size: 807 square feet m2
2 King Bed and King Sofa Bed
Deluxe Studio, 1 King Bed with Sofa bed, Terrace, Garden View

General

Electric kettle, Number of bedrooms - 1, Coffee/tea maker, Microwave, Ping - 23, Room and bed type depend on availability check-in, Free cribs/infant beds, Square meters - 75, Kitchen, Square feet - 807, Garden view, Separate sitting area, Bed count minimum 2, Bed count maximum 2
Luxury Studio, 1 King Bed with Sofa bed, Private Pool, Garden View
Room Size: 1163 square feet m2
2 King Bed and King Sofa Bed
Luxury Studio, 1 King Bed with Sofa bed, Private Pool, Garden View

General

Electric kettle, Number of bedrooms - 1, Coffee/tea maker, Ping - 33, Room and bed type depend on availability check-in, Private pool, Free cribs/infant beds, Square feet - 1163, Kitchen, Square meters - 108, Garden view, Separate sitting area, Bed count minimum 2, Bed count maximum 2
Premium Double Room, 1 King Bed, Private Pool, Garden View
Room Size: 786 square feet m2
1 King Bed
Premium Double Room, 1 King Bed, Private Pool, Garden View

General

Square feet - 786, Square meters - 73, Electric kettle, No cribs (infant beds), Number of bedrooms - 1, Garden view, Ping - 22, Room and bed type depend on availability check-in, Bed count minimum 1, Bed count maximum 1, Private pool
Luxury Rooftop Apartment, 3 Bedrooms, Private Pool, Garden View
Room Size: m2
4 King Beds and Double Sofa Bed
Luxury Rooftop Apartment, 3 Bedrooms, Private Pool, Garden View

General

Bed count minimum 4, Kitchen, Garden view, Microwave, Number of bedrooms - 3, Bed count maximum 4, Number of living rooms 1, Free cribs/infant beds
Luxury Apartment, 1 Bedroom, Terrace, Garden View
Room Size: 1023 square feet m2
3 Twin Beds and King Sofa Bed
Luxury Apartment, 1 Bedroom, Terrace, Garden View

General

Electric kettle, Number of bedrooms - 1, Coffee/tea maker, Microwave, Room and bed type depend on availability check-in, Ping - 28.75, Number of living rooms 1, Free cribs/infant beds, Square meters - 95, Square feet - 1023, Kitchen, Garden view, Separate sitting area, Bed count maximum 3, Bed count minimum 3
Deluxe Double Room, 1 King Bed, Terrace
Room Size: 484 square feet m2
1 King Bed
Deluxe Double Room, 1 King Bed, Terrace

General

Electric kettle, No cribs (infant beds), Number of bedrooms - 1, Garden view, Square feet - 484, Room and bed type depend on availability check-in, Ping - 14, Bed count minimum 1, Square meters - 45, Bed count maximum 1
Premium Apartment, 2 Bedrooms, Private Pool, Garden View
Room Size: 2303 square feet m2
4 King Bed, Twin Beds and King Sofa Bed
Premium Apartment, 2 Bedrooms, Private Pool, Garden View

General

Bed count minimum 4, Electric kettle, Number of bedrooms - 2, Coffee/tea maker, Microwave, Room and bed type depend on availability check-in, Number of living rooms 1, Private pool, Free cribs/infant beds, Ping - 65, Kitchen, Square feet - 2303, Garden view, Square meters - 214, Separate sitting area, Bed count maximum 4
Luxury Apartment, 4 Bedrooms, Garden View
Room Size: 3100 square feet m2
7 King Beds, Twin Beds and King Sofa Bed
Luxury Apartment, 4 Bedrooms, Garden View

General

Bed count minimum 7, Electric kettle, Coffee/tea maker, Microwave, Room and bed type depend on availability check-in, Number of living rooms 1, Private pool, Separate dining area, Free cribs/infant beds, Ping - 87, Square feet - 3100, Kitchen, Garden view, Number of bedrooms - 4, Bed count maximum 7, Separate sitting area, Square meters - 288
Luxury Apartment, 2 Bedrooms, Private Pool, Garden View
Room Size: 1776 square feet m2
4 King Bed, Twin Beds and King Sofa Bed
Luxury Apartment, 2 Bedrooms, Private Pool, Garden View

General

Bed count minimum 4, Electric kettle, Number of bedrooms - 2, Coffee/tea maker, Microwave, Room and bed type depend on availability check-in, Private pool, Free cribs/infant beds, Kitchen, Ping - 49.91, Square feet - 1776, Garden view, Separate sitting area, Bed count maximum 4, Square meters - 165
Luxury Apartment, 3 Bedrooms, Private Pool, Garden View
Room Size: 2314 square feet m2
5 King Beds, Twin Beds and King Sofa Bed
Luxury Apartment, 3 Bedrooms, Private Pool, Garden View

General

Bed count minimum 5, Electric kettle, Coffee/tea maker, Microwave, Room and bed type depend on availability check-in, Number of living rooms 1, Private pool, Free cribs/infant beds, Ping - 65, Kitchen, Square feet - 2314, Garden view, Square meters - 215, Number of bedrooms - 3, Separate sitting area, Bed count maximum 5

FAQ's

Is this Copal Tulum Hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Copal Tulum Hotel have a swimming pool?

Yes, this Copal Tulum Hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Copal Tulum Hotel?

Best-rates for the Copal Tulum Hotel starts from $124 per night with includes Guest Services, Internet, Wellness Facilities, Toiletries, TV, Wheelchair Accessible, Bedding/Linens, Spa, Entertainment, Child Friendly, Air Conditioner, Parking, Pool, Designated Smoking Area, Sports/Activities, Breakfast, Barbecue/Outdoor Cooking, Balcony/Terrace, Accessibility, Restaurant, Bar with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Copal Tulum Hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Copal Tulum Hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Copal Tulum Hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Copal Tulum Hotel?

Based on the information reported by the owner or manager, the Copal Tulum Hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Copal Tulum Hotel?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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