Mercure Queenstown Resort | Hotel in Queenstown

| 8.0 (1226 Reviews) |  6 Bathrooms  21 Guests
Fernhill Hotel | Mercure Queenstown Resort

Hotel in Fernhill, Queenstown

The Mercure Queenstown Resort is located on a vantage point overlooking the Remarkables Mountains and Lake Wakatipu. It features a seasonal outdoor pool, spa pools, a gym and a sauna. The onsite South Eatery Restaurant offers local produce and wines with a stunning atrium and panoramic views. All rooms feature views of either the tranquil gardens or Lake Wakatipu and the mountain ranges. Tea/coffee making facilities, a small refrigerator and an LED satellite TV are provided. English and continental buffet breakfast is served each morning in the scenic Rises Restaurant. South Eatery Restaurant has floor-to-ceiling windows and offers à la carte meals in the evenings. The relaxing alpine-themed Lounge Bar features an open fireplace and serves cocktails, beverages and snacks. Queenstown Gardens and Queenstown's city center are 1.6 mi away. Mercure Queenstown Resort has parking, subject to availability, and is 9.3 mi from Queenstown Airport.

Mercure Queenstown Resort is located in Queenstown.

This 147 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: TV, Wheelchair Accessible, Ocean View, and several others. This is a 4 star rated property and has over 1226 reviews with the average score of 8 . Coming to Queenstown and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 147 Bedrooms Hotel if you want to learn more about this place in Queenstown. These details are authentic, as they are provided by our partner, booking.com.

This Mercure Queenstown Resort in Queenstown is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Mercure Queenstown Resort”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

Show more

Amenities

Air Conditioner
Parking
Pool
Designated Smoking Area
TV
View
Wheelchair Accessible
Ocean View
Balcony/Terrace
Oceanfront
Accessibility
Transportation/Shuttle
Security/Safety
Business Services
Sports/Activities
Skiing
Wellness Facilities
Spa
Fireplace/Heating
Restaurant
Bar
Guest Services
Entertainment
Breakfast
Child Friendly
Hot Tub
Internet
Laundry

Facility Overview

Breakfast
  • Fruit
  • Breakfast in the room
  • Coffee house on site
  • Bar
  • Kid-friendly buffet
  • Wine/Champagne
  • Restaurant
  • Special diet meals (on request)
  • Kids' meals
  • Snack bar
Parking
  • Private Parking
  • Parking
  • Parking on site
  • Accessible parking
Activities
  • Sauna
  • Spa lounge/Relaxation area
  • Fitness center
  • Walking tours
  • Diving
  • Snorkeling
  • Canoeing
  • Happy hour
  • Cycling
  • Skiing
  • Bike tours
  • Steam room
  • Bowling
  • Fitness
  • Mini golf
  • Hot tub/Jacuzzi
  • Hiking
General
  • Air conditioning
  • Smoke-free property
  • Designated smoking area
  • Facilities for disabled guests
  • Soundproof rooms
  • Family rooms
  • Safe
  • Heating
  • Non-smoking rooms
  • Elevator
Guest Services
  • Shared lounge/TV area
  • Baggage storage
  • Meeting/Banquet facilities
  • Ironing service
  • Vending machine (drinks)
  • Laundry
  • Suit press
  • 24-hour front desk
  • Tour desk
  • Fax/Photocopying
  • Room service
  • Daily housekeeping
  • Car rental
  • Babysitting/Child services
  • Express check-in/out
  • Dry cleaning
  • Concierge
  • Vending machine (snacks)
  • Packed lunches
Internet
  • Internet
  • Wifi
  • Free Wifi
Outdoors
  • Outdoor furniture
  • Picnic area
  • Outdoor pool (year-round)
  • Outdoor fireplace
  • Outdoor pool
  • Sun deck
  • Garden
  • Terrace
Security/Safety
  • CCTV in common areas
  • Smoke alarms
  • Key card access
  • Fire extinguishers
  • 24-hour security
  • CCTV outside property
  • Linens, towels, and laundry washed in accordance with local authority guidelines
  • Guest accommodation disinfected between stays
  • Use of cleaning chemicals that are effective against coronavirus
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Breakfast to-go containers
  • Physical distancing in dining areas
  • Delivered food covered securely
  • Food can be delivered to guest accommodation
  • All plates, cutlery, glasses, and other tableware sanitized
  • Shared stationery (e.g. printed menus, magazines, pens, paper) removed
  • Staff follow all safety protocols as directed by local authorities
  • Face masks for guests available
  • Access to healthcare professionals
  • Process in place to check health of guests
  • First aid kits available
  • Cashless payment available
  • Physical distancing rules followed
  • Screens or physical barriers between staff and guests in appropriate areas
  • Mobile app for room service
Skiing
  • Ski storage
Spa
  • Swimming pool
  • Kids' pool
  • Beach chairs/Loungers
Transportation/Shuttle
  • Public transit tickets

Policies

Check-in
The minimum age for check-in is 18
Cancellation policy
Non refundable
Pet Policy
Pets are not allowed

Please note, there is a 1.4% credit card surcharge when using a credit card.please inform of your expected arrival time in advance. you can use the special requests box when booking, or contact the property directly using the contact details in your confirmation, guests are required to show a photo id and credit card upon check-in. please note that all special requests are subject to availability and additional charges may apply.

Reviews

Value for money:
7.82
Location:
8.55
Staff:
8.88
Facilities:
8.19
Comfort:
8.57
Cleanliness:
8.54
Viliami
Jun 19, 2026 07:00:00 AM
Review Score:   10
New Zealand
Reviewer Type: Family With Children
Travel Purpose: leisure
Positive: I loved it
Negative: Nothing
Summary: Food was good pool was good location was perfect the view was amazing
See All Reviews

Room Arrangement

Room Info Facilities
Superior Lake View Room with King Bed
Room Type: Triple
Room Size: 28 m2
1 King bed(s) Bed
Superior Lake View Room with King Bed

Food & Drink

Tea/Coffee maker, Bottle of water

Bathroom

Private bathroom, Walk-in shower, Shampoo, Conditioner, Shower, Towels, Toilet paper, Body soap, Free toiletries, Toilet, Hairdryer

General

Air conditioning, Iron, Key card access, Carpeted, Trash cans, Ironing facilities, Safe, Heating, Smoke Alarm

Media & Technology

TV, Flat-screen TV, Telephone, Satellite channels, Radio

Services

Wake-up service, Wake-up service/Alarm clock

Kitchen

Wine glasses, Refrigerator

Living Area

Desk

View

Lake view, View, Mountain view

Bedroom

Childrens' cribs, Wardrobe or closet, Linens, Alarm clock

Accessibility

Lower sink, Toilet with grab rails, Accessible by elevator, Raised toilet, Roll-in shower, Shower chair, Entire unit wheelchair accessible

Room amenities

Clothes rack, Socket near the bed

Pool and Spa

Pool towels

Layout

Window

Exclusive services

Free spa access, Concierge services, Free gym access
Standard Garden View Room with Two Double Beds
Room Type: Quad
Room Size: 25 m2
2 Full bed(s) Bed

Food & Drink

Tea/Coffee maker, Bottle of water

Bathroom

Private bathroom, Walk-in shower, Bathtub, Shampoo, Conditioner, Shower, Towels, Toilet paper, Body soap, Free toiletries, Toilet, Hairdryer, Bathtub or shower

General

Air conditioning, Iron, Key card access, Carpeted, Trash cans, Ironing facilities, Safe, Heating, Smoke Alarm

Media & Technology

TV, Flat-screen TV, Telephone, Satellite channels, Radio

Services

Wake-up service, Wake-up service/Alarm clock

Kitchen

Wine glasses, Refrigerator

Living Area

Desk

View

Garden view, View, Pool view

Bedroom

Childrens' cribs, Wardrobe or closet, Linens, Alarm clock

Accessibility

Lower sink, Toilet with grab rails, Accessible by elevator, Raised toilet, Roll-in shower, Shower chair, Entire unit wheelchair accessible

Room amenities

Clothes rack, Socket near the bed

Pool and Spa

Pool towels

Layout

Window

Exclusive services

Free spa access, Concierge services, Free gym access
Standard Garden View Room with King Bed
Room Type: Triple
Room Size: 23 m2
1 King bed(s) Bed

Food & Drink

Tea/Coffee maker, Bottle of water

Bathroom

Private bathroom, Walk-in shower, Bathtub, Shampoo, Conditioner, Shower, Towels, Toilet paper, Body soap, Free toiletries, Toilet, Hairdryer

General

Air conditioning, Iron, Key card access, Carpeted, Trash cans, Ironing facilities, Safe, Heating, Smoke Alarm

Media & Technology

TV, Flat-screen TV, Telephone, Satellite channels, Radio

Services

Wake-up service, Wake-up service/Alarm clock

Kitchen

Wine glasses, Refrigerator

Living Area

Desk

View

Inner courtyard view, Garden view, View, Pool view

Bedroom

Childrens' cribs, Wardrobe or closet, Linens, Alarm clock

Accessibility

Lower sink, Toilet with grab rails, Accessible by elevator, Raised toilet, Roll-in shower, Shower chair, Entire unit wheelchair accessible

Room amenities

Clothes rack, Socket near the bed

Pool and Spa

Pool towels

Layout

Window

Exclusive services

Free spa access, Concierge services, Free gym access
Superior Lake View Room with Two Queen Beds
Room Type: Quad
Room Size: 29 m2
2 Queen bed(s) Bed
Superior Lake View Room with Two Queen Beds

Food & Drink

Tea/Coffee maker, Bottle of water

Bathroom

Private bathroom, Walk-in shower, Shampoo, Conditioner, Shower, Towels, Toilet paper, Body soap, Free toiletries, Toilet, Hairdryer, Bathtub or shower

General

Air conditioning, Iron, Key card access, Carpeted, Trash cans, Ironing facilities, Safe, Heating, Smoke Alarm

Media & Technology

TV, Flat-screen TV, Telephone, Satellite channels, Radio

Services

Wake-up service, Wake-up service/Alarm clock

Kitchen

Wine glasses, Refrigerator

Living Area

Desk

View

Lake view, View, Mountain view

Bedroom

Childrens' cribs, Wardrobe or closet, Linens, Alarm clock

Accessibility

Lower sink, Toilet with grab rails, Accessible by elevator, Raised toilet, Roll-in shower, Shower chair, Entire unit wheelchair accessible

Room amenities

Clothes rack, Socket near the bed

Pool and Spa

Pool towels

Layout

Window

Exclusive services

Free spa access, Concierge services, Free gym access
Standard Lake View Room with Two Queen Beds
Room Type: Quad
Room Size: 26 m2
2 Queen bed(s) Bed

Food & Drink

Tea/Coffee maker, Bottle of water

Bathroom

Private bathroom, Walk-in shower, Shampoo, Conditioner, Shower, Towels, Toilet paper, Body soap, Free toiletries, Toilet, Hairdryer, Bathtub or shower

General

Air conditioning, Iron, Key card access, Carpeted, Trash cans, Ironing facilities, Safe, Heating, Smoke Alarm

Media & Technology

TV, Flat-screen TV, Telephone, Satellite channels, Radio

Services

Wake-up service, Wake-up service/Alarm clock

Kitchen

Wine glasses, Refrigerator

Living Area

Desk

View

River view, Lake view, View, Mountain view

Bedroom

Childrens' cribs, Wardrobe or closet, Linens, Alarm clock

Accessibility

Lower sink, Toilet with grab rails, Accessible by elevator, Raised toilet, Roll-in shower, Shower chair, Entire unit wheelchair accessible

Room amenities

Clothes rack, Socket near the bed

Pool and Spa

Pool towels

Layout

Window

Exclusive services

Free spa access, Concierge services, Free gym access
King Room with Lake View
Room Type: Triple
Room Size: 28 m2
1 King bed(s) Bed
King Room with Lake View

Food & Drink

Tea/Coffee maker, Bottle of water

Bathroom

Private bathroom, Shampoo, Conditioner, Shower, Towels, Toilet paper, Body soap, Free toiletries, Toilet, Hairdryer

General

Air conditioning, Iron, Key card access, Carpeted, Trash cans, Ironing facilities, Safe, Heating, Smoke Alarm

Media & Technology

TV, Flat-screen TV, Telephone, Satellite channels, Radio

Services

Wake-up service, Wake-up service/Alarm clock

Kitchen

Wine glasses, Refrigerator

Living Area

Desk

View

Lake view, View

Bedroom

Wardrobe or closet, Linens, Alarm clock

Accessibility

Accessible by elevator, Raised toilet, Entire unit wheelchair accessible, Lower sink

Room amenities

Clothes rack, Socket near the bed

Pool and Spa

Pool towels

FAQ's

Is this Mercure Queenstown Resort pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Mercure Queenstown Resort?

Check-in time for Mercure Queenstown Resort starts counting from 2:00 PM and check-out is until 11:00 AM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Mercure Queenstown Resort have a swimming pool?

Yes, this Mercure Queenstown Resort has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Mercure Queenstown Resort?

Best-rates for the Mercure Queenstown Resort starts from $103 per night with includes View, Oceanfront, Sports/Activities, Skiing, Guest Services, Entertainment, Laundry, TV, Wheelchair Accessible, Ocean View, Accessibility, Security/Safety, Wellness Facilities, Child Friendly, Air Conditioner, Pool, Designated Smoking Area, Transportation/Shuttle, Fireplace/Heating, Balcony/Terrace, Business Services, Spa, Restaurant, Bar, Breakfast, Hot Tub, Internet, Parking with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Mercure Queenstown Resort a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Mercure Queenstown Resort wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Mercure Queenstown Resort is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Mercure Queenstown Resort?

Based on the information reported by the owner or manager, the Mercure Queenstown Resort indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Mercure Queenstown Resort?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Check Hotel Availability
Nightly rates from:
USD103
You will be redirected to  
Hot Deal - It has been viewed 40 times today
Not the right fit? Check out our other properties in Fernhill
SPACIOUS LAKE VIEW LUXURY SPA TOWNHOUSE WALK TO TOWN From US $377
         

Kikorangi View From US $301
         

|
8.0 (1 Review)
House
  • Air Conditioner
  • Parking
  • Wheelchair Accessible
Azur Luxury Lodge From US $936
         

|
10.0 (90 Reviews)
Cabin
  • Air Conditioner
  • Parking
  • Designated Smoking Area
Queenstown Haven - Queenstown Holiday Home From US $529
         

9.2 (10 Reviews)
Cottage
  • Parking
  • TV
  • Balcony/Terrace
Q by the Lake-Aspen Grove From US $1,059
         

|
10.0 (1 Review)
House
  • Parking
  • Designated Smoking Area
  • Balcony/Terrace
Vista Retreat - Queenstown Holiday Home From US $557
         

6.0 (2 Reviews)
Cottage
  • Air Conditioner
  • Parking
  • TV
Lake Views at Aspen House by Amazing Accom From US $1,670
         

|
New
Villa
  • Air Conditioner
  • Parking
  • Wheelchair Accessible
Remarkable Lakeview Escape From US $821
         

|
10.0 (11 Reviews)
House
  • Air Conditioner
  • Parking
  • View
Q by the Lake Aspen Grove Stunning Views From US $1,021
         

10.0 (9 Reviews)
Apartment
  • TV
  • Balcony/Terrace
  • Security/Safety
Lordons Penthouse | Hot Tub, BBQ, Gas Fire, A/C From US $937
         

10.0 (5 Reviews)
Apartment
  • Air Conditioner
  • Parking
  • TV
ALPINE GOLD LUXURY SPA LAKE VIEW VILLA From US $502
         

10.0 (5 Reviews)
House
  • Air Conditioner
  • Parking
  • TV
Lakeview Paradise On Wynyard From US $702
         

10.0 (4 Reviews)
House
  • Air Conditioner
  • Parking
  • TV
Views Views Views! 4Bed Stylish Oasis 5 mins to CBD From US $405
         

ALPINE LAKE VIEW SPACIOUS TWO BEDROOM APARTMENT From US $293
         

10.0 (4 Reviews)
Apartment
  • Air Conditioner
  • Parking
  • TV
LAKE VIEW SPACIOUS ALPINE TOWNHOUSE From US $433
         

10.0 (3 Reviews)
House
  • Air Conditioner
  • Parking
  • TV
Charming 2 bedroom with fantastic views! From US $299
         

10.0 (3 Reviews)
Apartment
  • Air Conditioner
  • Parking
  • TV
Luxury Away - Twin Heights-AC-Free Parking-BBQ From US $2,182
         

Bellbrae by MajorDomo - Spa Pool & Private Sauna From US $1,978
         

Black Diamond Luxury From US $564
         

10.0 (2 Reviews)
House
  • Air Conditioner
  • TV
  • Balcony/Terrace
Quiet Home with Stunning Lake & Mountain Views From US $412
         

10.0 (2 Reviews)
Apartment
  • Air Conditioner
  • Parking
  • TV
Arawata on the Park - 2BDRM luxury From US $355
         

10.0 (2 Reviews)
Apartment
  • Air Conditioner
  • Parking
  • TV